Support
Reach a person.
No ticket portal and no extra account. Write to us and someone who can fix it reads it.
Write to help@luwawahr.comChannels
Two ways in.
help@luwawahr.com
The fastest route, and the one that reaches everyone who can fix things. No account needed.
A pay run due today
Subject: Urgent: payroll
Payroll with a deadline is not a normal question. Say so in the subject line and it goes to the top.
What to expect
Working hours, in Malawi.
- Hours
- Weekdays, 08:00 to 17:00 CAT.
- First reply
- Most questions are answered the same working day.
- Urgent payroll
- Read first, ahead of everything else in the queue.
- Your plan
- The same support on every plan.
Before you write
Four things that answer most of what reaches us.
- Locked out
- Ask an owner or admin at your company. We cannot change who has access to your employer's workspace.
- Slack shows nothing
- The app only reads channels it has been invited to. Type /invite @Luwawa in the channel, then resync from Settings, Integrations.
- Someone is unmatched
- Matching is by email. If a Slack or GitHub email differs from the employee record, match them by hand in Settings, Integrations.
- Checking a payslip
- Enter the payslip number and verification code at luwawa.app/verify, or scan the QR code.
Security
Reporting something serious.
Security problems go to security@luwawahr.com. Tell us what you found and how to reproduce it. We will confirm receipt, and we will not take action against anyone reporting in good faith.